Welcome to
Service
It is all about exemplary Service Management and can be adapted by those who lead teams that provide services.
Mastery
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New ideas and fresh approaches to old problems

About Us

a new way and approach to create great service
Service Mastery is all about service management in the technology arena but can be adapted and used by all those who provide services and lead or manage teams that provide services. Based on the observing what worked for others and all that has worked for me. Service Mastery is hosted by Jawaid Bhatti - follow the show on @JawaidBhatti (http://www.ServiceMastery.co.uk)

Understanding your services

Without a complete catalogue of services, how will you know that you can offer and how fast?

Understand your customers

Without knowing who you are serving? how do you know what they want and measuring their expectations?

Photo credit: jojo nicdao / Source / CC BY

Roles and Responsibilities

With out the appropriate roles in place and a distinction of responsibilities, how can services be offered in a timely manner?

Process and procedures

With the correct process in place with supporting procedures both through periods of business as usual and emergencies, how can you keep the services running?

 

 

 

 

Ideas and fresh approaches to old problems - a new way and approach to create great things.

Our main Skills

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LATEST FROM OUR PODCASTS

Our Podcasts

TIMELINE POST NEWS
Service Mastery is a compilation of half hour podcasts consisting of titbits, ideas and fresh approaches to old problems - a new way and approach to think and create great things.
  1. Introductory compilation of half hour podcasts related to mastering service delivery - a new way and approach to think and create great things.
AND NOW

Contact Us

IS TIME TO DO IT
Service Mastery
Do you have any ideas? Contact us, we will come back to you.